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July 21, 2009

Commute with Kye: I want the right to de-plane

The Passenger Bill of Rights is up for a vote in a Senate Committee today after a 2-year battle by consumer advocates.  And the airline industry's lobbyists are spoiling for a fight. 

 

0216plane.jpgThe Bill would allow trapped passengers off planes that have been sitting on the tarmac for more than 3 hours.  Also, airlines would be required to provide passengers with food, potable water, comfortable cabin temperature and ventilation and adequate restrooms while a plane is delayed on the ground.  Plus, the DOT would have to create a consumer complaint hotline so that passengers can alert the agency about delays.

Who's voting on it?  The Senate Commerce, Science, and Transportation committee.  I know, I'd never heard of it until now -- but to me this is a no-brainer "yay" vote.  Unless the airline industry is so rich that they've got these lawmakers in-the-bag... how could you not approve our right to basic human decency when airline schedules go awry? 

The airlines' basic argument against this is that control over delays and gate assignments would be lost -- and cancellations would increase.  OK, we get that.  Understood.  But seriously, I'd rather be cancelled, and come back the next day than sit in that cabin for more than three hours.  What do you think?  Is this Bill of Rights a long time coming?  Or is it too much regulation?

June 17, 2009

Commute with Kye: When kids fly (alone)

I don't know about you, but when I saw the story about a regional airline losing track of two kids who were flying alone -- I remembered back when I did a solo trek... when flying was less like riding a Greyhound bus in the sky, and more about feeling adventurous.

Haven't seen the article?  Well, basically, Continental's regional partner, ExpressJet... put a couple of kids on the wrong flights... leaving the guardians in the dark as to where their children were for almost an hour before any of the airline employees figured out the mistakes.  The fall-out is that one Dad has hired an attorney, and Continental is officially aghast at the miscommunication.  I'm willing to bet they'll have to pay more to the legally savvy father than the $75 voucher first offered (Oh wow!  75 bucks!  Now I can pack that stroller I've always wanted to bring!!!)

I only flew without my parents once -- to visit my Godparents in Juneau, Alaska.  From the gate in Seattle, to the gate in AK, all I remember is feeling like The Little Princess (obscure Frances Hodgson Burnett reference... but if you read at all as a kid, you know what I'm talkin' about).  The flight attendants made me feel special, and tended to my every need.  I got the gold wings pin, as many peanut packets as my daily sodium allowance could take, and a primo seat right behind first class. 

But that was then, this is now.  I mean, these same flight attendants are busy mediating disputes about huge bags that people bring on to avoid baggage fees... and dealing with our general unrest.  Nobody's in a genial mood anymore on planes.  We've all paid massive fuel surcharges, been cavity-searched by the TSA, and told that our $9 airport water is going 'bye-bye.'

Add to all of this the extra stress for airline employees and harassed ticket agents on a smaller-budget regional carrier, and the chaos is likely multiplied.  Would you put your kid on a plane alone these days?

May 26, 2009

Commute with Kye: Going stand-by takes guts

Hey there fellow road warriors!  I haven't posted an entry in a while, and since I'm not sure how many people are following the weather and traffic blog, I have no idea if that was noticed.  Anyhow, I did take a couple of days off from anchoring CLTV traffic - and flew to New Orleans for the holiday weekend.  I was secretly hoping I would have some knarly air travel experience to share with my readers, (or reader) but alas, everything was pretty smooth.  

However, after 3 full days in the city, when my husband and I decided that we'd had one-too-many hurricanes, and our flip-flops were sticking to the liquor-strewn and sun-heated streets of the French Quarter -- we (and our livers) all of the sudden wanted to get back to Chicago -- fast.  Our flight was at 3 p.m., and the only other flight was at 6:30 a.m.  So to go stand-by on the early bird would mean that if we didn't make it, we were looking at about 9 hours of oily airport coffee, musak, and the sight of garishly-attired tourists who thought that a bedazzled fleur-de-lis t-shirt seemed like a good idea at the time (dang those hurricanes!)

We were the first two passengers on the stand-by list... and felt good about our chances... but then eight United crew members gathered near the gate agent... four pilots and four flight attendants.  They'd double-booked the crew.  I looked at my husband and we didn't even need to speak.  With four of any available seats going to crew, could there really be two others????  Yet, as if a the voo-doo high priestess of Toulouse Street was watching over us... there were two more seats.  We were on the flight, and hubby even got the extra leg-room of Business Class.  Wahoo!   It was a gutsy travel move, yet it paid off.  Anyone out there ever made a travel gamble?

 

 

May 15, 2009

Commute with Kye: You have to read this to believe it

So, I was reading an article in today's Tribune (on-line edition, of course, being a member of generation Y-get-our-fingers-inky) when I came across a travel article about how United Airlines is continuing to try to drive people to check-in on-line.  This time the gambit is a five-buck discount on baggage fees... (Wow!  Only $15 dollars for the first suitcase!  What a bargain!)

Anyhow, the very end of the piece mentioned how Ryanair, a low-cost airline based out of Ireland is now charging people for their boarding pass.  Yep, even if passengers print the pass on-line, using their personal ink and toner, there's still a 5-Euro charge for the honor to present a piece of paper to the ticket agent at the gate.  But that's not all Europe's third largest airline charges for.  Check out the rundown of their fees (converted from Euros to Dollars...)

Checking in at the airport, and speaking to a human? = $13.50

Checking in at the airport, speaking to a human with a ticket NOT booked online at ryanair.com? = $54

Traveling with infant under 2-years-old? = $54 Round Trip

Infant car seat? = Also $54 Round Trip 

Sports Equipment? = $27 One Way

And not to mention baggage fees, comprable to United Airlines, etc. 

Holy Heck.  I mean, I think we've all known for quite some time that the days of hot towels, parisian-designed flight attendant outfits, salted nuts and legroom have gone the way of the dodo... but this is taking it to a whole new level.  OK, I'll pay a baggage fee, and sit in your flying prison, but reaching into my wallet just for the privilage of being trapped in this elevated Hades? 

Road trip.  

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