In the end it wasn't too terribly bad: the Big Flying Delay at O'Hare early Thursday, after a computerized passenger check-in system malfunctioned for some reason.
People (many trying to get somewhere for a July 4th Holiday weekend) were stuck waiting and not flying... until they could be *manually checked in. For the luckier ones, it was simply a matter of a flight delay. Though others had their flights outright *cancelled (about a hundred were dumped as of Thursday afternoon), those folks then needing to be re-booked on other flights.
While a lot of people were definitely frustrated, some did try to stay positive. One guy itching to get his vacation started, but standing in a long check-in line, put it this way, "In a line is better than in the office!"
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This is the second time in two years United's had computer-related delays at O'Hare. They say the two situations are completely different, though they still haven't fully explained (at this writing) what went wrong in this latest incident.
Comments (1)
I really don't believe it was a computer glitch. UNITED has too many problems all the time. And if it WAS a computer glitch, what the heck are doing with all the money they collect for fares? Computer systems are suppose to be upgraded constantly, and monitored with BACKUPS at all times. Get outta here United, YOU LIE!
Posted by INEZ | July 2, 2009 9:39 PM
Posted on July 2, 2009 21:39